Last updated: March 28, 2026
By accessing, browsing, or using MillSync ("the Service," "the Platform," "we," "us," or "our"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must immediately discontinue use of the Service. Your continued use of the Service constitutes your ongoing acceptance of these Terms as they may be amended from time to time.
MillSync provides a Computerized Maintenance Management System (CMMS) designed for industrial operations, including but not limited to sawmills, factories, and manufacturing facilities. The Service includes machine management, work order tracking, preventative maintenance scheduling, parts inventory management, team collaboration tools, downtime tracking, and related features. The Service is provided on an "as is" and "as available" basis.
New organizations receive a 30-day free trial with full access to all features. No credit card is required to start the trial. After the trial period expires, a monthly subscription of $40.00 USD per organization is required to continue using the Service. The subscription includes up to 30 employees and unlimited work orders. Payment is processed through Stripe, a third-party payment processor. By subscribing, you agree to Stripe's terms of service in addition to these Terms.
Subscription fees are billed monthly in advance. You authorize us to charge your designated payment method for all applicable fees. If payment fails, your organization's access to the Service will be suspended until payment is successfully processed. We reserve the right to change subscription pricing with 30 days' prior notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You may cancel your subscription at any time through the Settings page within the application. Upon cancellation, you will retain access to the Service through the end of your current billing period. No refunds will be issued for partial billing periods. After cancellation, your organization's data will be retained for 90 days, after which it will be permanently and irreversibly deleted. You may also choose to delete your organization immediately, which results in immediate and permanent data deletion with no possibility of recovery.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Organization administrators are responsible for managing employee access, permissions, and ensuring appropriate use of the Service within their organization. You agree to immediately notify us of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.
You agree not to: (a) use the Service for any unlawful purpose or in violation of any applicable laws or regulations; (b) attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems; (c) interfere with or disrupt the integrity or performance of the Service; (d) upload or transmit viruses, malware, or other malicious code; (e) use the Service to store or transmit content that infringes on the intellectual property rights of others; (f) reverse engineer, decompile, or disassemble any aspect of the Service; or (g) use the Service in any manner that could damage, disable, overburden, or impair the Service.
You retain all ownership rights to the data you input into the Service. We do not claim ownership of your data. However, you grant us a limited, non-exclusive license to use, process, and store your data solely for the purpose of providing the Service. All intellectual property rights in the Service itself, including but not limited to the software, design, logos, trademarks, and documentation, are and remain the exclusive property of MillSync and its licensors.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (E) THE SERVICE WILL BE COMPATIBLE WITH ANY PARTICULAR HARDWARE OR SOFTWARE CONFIGURATION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MILLSYNC, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND ANY OTHER TORTS.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY DOLLARS ($50.00 USD), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless MillSync, its owners, officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; (d) any content you submit, post, or transmit through the Service; or (e) your negligent or wrongful conduct.
The Service is a maintenance management tool and does not constitute professional engineering, safety, legal, or regulatory advice. You are solely responsible for ensuring that your maintenance practices, procedures, and operations comply with all applicable laws, regulations, industry standards, and safety requirements. MillSync is not responsible for any decisions made or actions taken based on information provided through the Service. You should consult qualified professionals for advice specific to your operations.
The Service may integrate with or contain links to third-party services, including but not limited to Stripe for payment processing. We are not responsible for the availability, accuracy, or content of any third-party services. Your use of third-party services is governed by their respective terms of service and privacy policies. We disclaim all liability arising from your use of any third-party services.
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. We also reserve the right to impose limits on certain features or restrict access to parts of the Service without notice or liability.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the state of Louisiana, United States. Each party shall bear its own costs and attorney's fees. The arbitrator's decision shall be final and binding. You agree to waive any right to a jury trial or to participate in a class action lawsuit or class-wide arbitration.
These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, United States, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Louisiana.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and MillSync regarding the use of the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via email. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.
For questions about these Terms of Service, please contact us through the support ticket system available within the application, or visit our website at millcoresystems.org.